FAQ

Individual verification

Knowledge test FAQ
Published on 3 Jun 2025Updated on 17 Jun 20252
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 20 Jun 202514
What should I expect when changing my country of residence to one within the European Economic Area (EEA)?
Published on 18 Feb 2025Updated on 20 Jun 202533
Understanding the risks of using digital payment token services
Published on 17 Jun 2025Updated on 17 Jun 2025
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 23 Jun 2025233
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 19 May 20251
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 4 Jun 20256,004
What documents are accepted as proof of sources of wealth and funds?
Published on 2 Oct 2024Updated on 24 Jun 2025246
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 19 Jun 2025689
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 1 Apr 202554
How do I verify an individual account?
Published on 25 Sept 2023Updated on 16 May 202527,342
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 1 Apr 202546
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 1 Apr 202510,318
Why did my identity verification fail?
Published on 8 Aug 2024Updated on 1 Apr 202536
How do I secure my exchange account?
Published on 12 Jun 2024Updated on 1 Apr 2025850

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